Wednesday January 29, 2020

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Privacy Policy   User Agreement - Terms & Conditions
"Privacy Policy" and the "User Agreement - Terms & Conditions" were last updated 7/1/2013

Problems Logging in?:
There are two main reasons why clients have troubles logging in. First, incorrectly typing the user name and password? Remember the password is case sensitive and must be typed with correct capitalization. Also make sure your caps and number locks are turned off. Secondly, your browser security settings may be blocking access. We have three ways to help fix this latter issue.
1. Go to your browser settings and for both Security and Privacy allow and as trusted sites. Go to: tools > internet options > privacy > sites: allow > ok. Cookies must be allowed for the site to function properly.
2. LifeLine recommends using Firefox or Google Chrome browsers. Click here to download Firefox or click here to download Chrome and install.
3. Click here and you will be taken to a basic version of our site. You should be able to login normally.

Not Getting Email Notices?:
We see two common solutions for this:
1. Check your "Spam, Delete, or Junk" mail folders and mark the emails as approved. Make sure to whitelist us in your email system. The emails come from We have a more technical guide for advance users or network admin to follow here.
2. It may be that you inadvertently opted out of our system. You will need to opt-in for us to be able to send future emails to you. Click here and follow the instructions so we can once again send you email notices.
Thank you.

If none of these options for logging in or email helped, than you will need to speak with your network administrator to adjust your firewall and/or security settings.

"Contact Us" if you are in need of further assistance.


AED Recalls:
-Medtronic Physio class 2 Recall
-HeartSine class 1 Recall
-Cardiac Science class 1 Recall

Regular Checks:

Check your AED regularly by simply looking at the indicator.  Do not turn the device on as this will decrease battery life and is not needed for regular checking.

Change of Contact:
Only sign in with your own account name. In order to update or add new individuals to the monthly AED program email your customer service rep or with:
-Company name
-Name of new contact
-Phone #
-and Contact number
We will be happy to update your account.

2010 AHA Guidelines - Upgrades:
The only device with recommended 2010 AHA upgrades is the Zoll AED Plus & Pro.  This is not a required upgrade and for more help please "Contact Us".